Support Engineer

Job description

The challenge we offer

Are you a Support Engineer who likes working with innovative technology within the Virtual Desktop Market? Do you like to support our customers and partners to improve their End User Experience by using our platform solution and automation?

Do you also find it rewarding to make sure the internal ICT infrastructure gets to and stays at its best performance level ever? Do you want to be that Engineer who wants to learn from the best and take the next step?

Our company is in growth mode and that is why we are looking for someone like you to strengthen our Global Support team.


Who we are

Our customers are striving to deliver and manage intelligent, engaging and secure environments for employees to work and collaborate anywhere at any time. Yet the overwhelming pace of change creates a bottleneck that impedes transformational initiatives and negatively impacts the employee experience. That’s where we come in. Login VSI helps End User Computing, and Digital Workplace Services teams evolve their existing processes in an automated, agile, and secure way – providing objectivity and visibility so that transformational projects and day-to-day changes are implemented thoroughly and smoothly and have the desired impact.


What do we do

As our customers scramble to respond to employee needs and adopt new technologies, they must also keep the business running smoothly with predictable costs. We understand the complex and often fragile interactions between applications, operating systems and the associated infrastructure. With a single platform, teams leverage an integrated set of validation, testing and monitoring capabilities for use in evaluation, pre-production and production environments.


We are known across the industry for our patented software, used by vendors like VMware, Citrix, Microsoft, Cisco, Dell/EMC, HP, Lenovo and more to highlight the performance of their given platforms and products. But that's just the tip of the iceberg. We are a global company with customers all over the world. Our list of Enterprise customers already is a who's-who of leading Financial, Healthcare, Retail, Education and Government entities. We invite you to contribute to a better desktop experience for millions of end-users who rely on our products to ensure their End-User Experience is never compromised due to poor VDI Change Management.


The team that awaits you

We have an international Support team, with employees located both in the Netherlands and the US. You, as a part of that team will be reporting to the Director Customer Success.


The team works closely with Development, (Sales) Engineering, Customer Success and Sales teams, making sure our customers and partners can successfully deploy, customize and use the Login VSI solutions. But, teams will know where to find you as well, since the Support team also makes sure that the Login VSI Infrastructure is always running and maintained based on ISO27001 policies.


What you will be doing

You will help our customers and partners successfully install, configure, customize and operate the Login VSI solutions by:

  • Providing support to customers and partners or other stakeholders, by phone, email and/or remote sessions
  • Supporting the service organization regarding customers and partners
  • Creating Knowledge base articles for known issues
  • Providing product documentation for new releases


You will also make sure that the internal ICT infrastructure is in great shape and your colleagues can work problem-free by:

  • Executing regular performance and security checks of the internal ICT system
  • Monitoring and acting on reactive and proactive technical problems and threats
  • Installing, configuring and maintaining infrastructure systems and applications
  • Taking care of back-up and restore requests
  • Taking care of the purchase of ICT related hard- and software
  • Assisting with possible improvements in the area of support and system management
  • Taking care of the regular maintenance of devices and back-end infrastructure

Requirements

The skills/experience you can bring to the team

  • A relevant education on a minimum MBO (Dutch) level with preferably 1-2 years’ experience in the SBC/VDI technology field
  • Familiarity with ITIL principals
  • Basic knowledge of:
    • Microsoft Windows client and server
    • VMWare ESX
    • Powershell
  • Preferably basic knowledge of:
    • Microsoft Azure infrastructure and Azure Virtual Desktop (AVD)
    • Citrix Workspace
    • Microsoft InTune
    • MS Office365
  • Excellent written and verbal communication skills in both Dutch and English


Personal attributes we seek include

  • Analytical skills
  • Automation skills
  • An innovative and curious mind
  • Communicates clearly
  • Digs deeper, asks more questions if necessary
  • Highly organized with attention to detail and pro-active towards customers and partners
  • Self-starter, ability to identify issues and resolve problems


What is in it for you

We provide a very flexible and international work environment where you are given a lot of autonomy. In addition, we provide:

  • A market-competitive salary, in line with the job and your proven experiences
  • 8% holiday allowance
  • Covered travel expenses (or work-from-home expenses)
  • A mobile phone with a paid plan (or reimbursement of your own phone and plan if you wish)
  • 26 holidays (plus half a day on your birthday)
  • A permanent contract after 7 months
  • Enough time to invest in coaching, study and what you need for growth of your knowledge, of course at our expense


Do you think this is a work environment you would thrive in and a job you would like to spend a big part of your hours on? Do you want to get the opportunity to work with the best people in our field? Then apply as soon as possible!